Firestorm Heater FAQs

We hope that this page will solve your query. If you have a question that wasn’t answered on this page, please contact via the contact page and we will be happy to help you.

Pinnacle Agri Products Ltd offer full product support with a range of short instructional videos that will help you to better understand how to assemble, maintain and get the best from your Firestorm Heater.

Further information on ‘How to build your Firestorm Heater‘ can be found by clicking the following link: Firestorm Instructions

The Firestorm Heater can be lit using two caps of white spirit and a long reach lighter.

Further information on ‘How to light your Firestorm Heater‘ can be found by clicking the following link: Firestorm Instructions

The Firestorm Heater can be easily cleaned using a sponge to remove any soot on the glass. Any ash that remains can be poked through the chamber and removed through the air intake on the bottom of the unit. Cleaning must only be done when the Firestorm is completely cold.

Further information on ‘How to clean your Firestorm Heater’ can be found by clicking the following link: Firestorm Instructions

Firestorm Heaters runs on sustainable wood pellets. Simply open the lid and fill the tube with pellets, light and wait 15 minutes for the flame to reach full height.

The Firestorm Heater lasts for 1 hour from a full load of pellets including warm-up time, you can keep refilling the Firestorm as it burns. Each refill lasts about 45 minutes when up to temperature. A full 30kg of Firestorm pellets will last for approximately 12 hours.

It is recommend that you only use sustainable wood pellets made to british standard ENplus A1 to fuel your Firestorm Heater to ensure best performance.

We stock the recommended high quality wood pellets to fuel your Firestorm Heater. Our pellets are a calorific-dense wood pellet with a significant heat output. The pellets are light in colour and made from sustainably sourced softwoods of the highest grade and have a low moisture content. They can be bought by clicking the following link: Wooden Pellets. We offer FREE shipping on our wood pellets.

Firestorm Heater glass tubes are specially constructed for us from Borosilicate glass, the same as Pyrex. This tough, heat resistant glass when treated with care will last many years.

But if you anything should happen to your original glass tube, we stock replacements, they can be found by clicking the following link: Replacement Glass Tubes

Your Firestorm Heater can be used on any flat, level, non-flammable surface including patio slabs, grass, wood decking, composite decking. The Firestorm should not be placed on artifical grass.

Yes! Smoke control areas place regulations around what fuel can be burnt inside a building, however, all outdoor burners such as barbecues, pizza ovens, fireplaces or chimineas (including firestorms) are exempt.

Firestorm Heaters only produce smoke in one of two scenarios. The most common being late refilling. The Firestorm should only be refilled if it is at least 1/4 full of pellets. Any less and the fire is at risk of being swamped by a late refill creating smoke.

The other scenario is if the Firestorm is sited in a windy area. The Firestorm should only be used in areas where the air is relatively calm and gusting is not likely. The risk of smoking can be mitigated by protecting the bottom of the round tube directly below the glass, this is the air intake of the Firestorm.

No! All our products are designed and made by us in the UK. This ensures we only send out quality products that are up to our high standards.